Shipping & Delivery

Postage

Thank you for visiting and shopping at Ripples of Yorkshire.  Once your order has been posted you will receive an email to say it’s on its way.

Processing & Delivery Times

We ship Monday through Friday, except on Bank Holidays. All orders are processed within 48 hours.  Standard postage typically takes 2-8 business days. If your item is a special commission, we will be in contact throughout the process and will let you know delivery/postage at the completion of your project. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Additionally, nationwide, and global postage delays (such as those caused by COVID-19, holiday volumes, or inclement weather) may impact your estimated delivery date.

Issues with Shipments

If your package shows as delivered, but you did not receive it, please contact your  local post office for assistance. Before contacting Ripples of Yorkshire, please wait a day to see if your package turns up.

It is the buyers’ responsibility to provide the correct postage address. Ripples of Yorkshire is not responsible for a misdelivered package due to an incorrect postage address. Please double-check your postage address during the checkout process and contact us immediately if the postage address is incorrect.

If an item arrives broken, please contact us and attach a photo of the broken item and the condition of the box upon arrival.

Free Postage

Ripples of Yorkshire offers free postage over £150 for customers that reside in the British Isles.

Local Pick Up

Ripples of Yorkshire offers in-store pick-up for local customers. During checkout, customers can opt to pick up their order for no charge. Please contact us to schedule a pick-up time Saturdays in Ilkley between 11:00 am and 3:30 pm.

Overseas Orders

Ripples of Yorkshire ships worldwide Royal Mail

If you do not receive your package, we can provide tracking to show that it was shipped. Ripples of Yorkshire is not responsible for missing or misdelivered packages with this postage method.

Custom Fees & Import Taxes

Ripples of Yorkshire is not responsible for any customs or import fees you may incur during or after postage (tariffs, taxes, VAT, etc.).

If you refuse the package, there will be a 20% restocking fee.

Processing & Delivery Times

We ship Monday through Friday, except on Bank Holidays. All orders are processed within 48 hours. Postage time typically takes 7 business days to possibly 4 weeks. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Additionally, nationwide, and global postage delays (such as those caused by COVID-19, holiday volumes, or inclement weather) may impact your estimated delivery date.